These FAQs provide guidance on certain common questions about the Lane Bryant Premier Perks Program. For more detail, please review the How It Works page and, for complete terms and conditions that govern participation in the program, please see the Program Terms.
As a Lane Bryant Premier Perks member, you enjoy exclusive savings at Lane Bryant and 1,000+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
Interested in joining Lane Bryant Premier Perks? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at 844-770-0756 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your Lane Bryant Premier Perks membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at LaneBryantPremierPerks.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at 844-770-0756. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive a Lane Bryant E-Gift card by email if you have at least $5 in your Savings. If you cancel your membership with less than $5 in your Savings, you’ll receive a check in the mail for that amount to the address associated with your membership at the time of cancellation.
The Marketplace includes 1,000+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates with your Lane Bryant Premier Perks membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Lane Bryant Premier Perks member, you can save up to $1,000 per 12-month membership period with 5% Back on your qualifying Marketplace purchases. Note that a maximum of one purchase per retailer per day is eligible for 5% Back. Here’s how:
Shop online through the Lane Bryant Premier Perks portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the Lane Bryant Premier Perks portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases (subject to the annual limit).
Shopping through the Lane Bryant Premier Perks Portal:
You can earn 5% Back on your in-store, online (not through the Lane Bryant Premier Perks portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a qualifying Rebate Claim within 60 days of purchase to earn 5% Back. You can submit your Rebate Claim online from your Lane Bryant Premier Perks account or mail in your proof-of-purchase instead.
For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the "5% Back at Marketplace Retailers" section.
As a member, you can earn 5% Back on qualifying flight, hotel, and rental car reservations made through your Lane Bryant Premier Perks account. (You can save up to $1,000 every 12-month membership period with 5% Back on Marketplace and Travel purchases combined.)
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with(e.g., upon completion of your booked travel). Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, (and, if applicable, submit a timely qualifying rebate claim), we’ll add 5% Back to your Savings. You’ll receive a Lane Bryant E-Gift card for your total approved Savings on the 15th of every month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
5% Back is added to your Savings after you make an eligible Marketplace purchase (and, if applicable, submit a timely qualifying rebate claim). The 5% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can save up to $1,000 per 12-month membership period with 5% Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Back.
In addition, for any Marketplace purchase that requires submission of a Rebate Claim, your completed, qualifying claim must be submitted within sixty (60) days of purchase to be eligible
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works and the Program Terms to learn more about your 5% Back benefit.
As a Lane Bryant Premier Perks member, you can submit Rebate Claims to get reimbursed for your qualifying Shipping and Return Shipping charges.
You can claim an unlimited number of Shipping and Return Shipping Rebates on purchases from Lane Bryant, up to $10 per purchase.
For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates, up to $10 per purchase. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Shipping and Return Shipping Rebates on purchases from Lane Bryant, up to $10 per purchase. As long as you provide valid proof-of-purchase with every Rebate Claim, you’ll receive a rebate for those shipping charges in the form of a Lane Bryant E-Gift card.
You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per purchase. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
All Rebate Claims must be submitted within 60 days of the original purchase in order to be eligible for reimbursement.
You can submit your Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works and the Program Terms to learn more about Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every Rebate Claim submitted. All proofs-of-purchase must be unaltered and include your name and billing address (as associated with your membership), as well as the purchase total, items purchased, and, if applicable, the shipping and handling charges paid.
Examples of valid proof-of-purchase include:
For online claims, you can email it to [email protected] after you initiated your claim. You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
Lane Bryant Premier Perks Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
All your Savings from Lane Bryant Premier Perks will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check on your Savings and the status of your claims by calling Customer Service at 844-770-0756.
On the 15th of every month, we’ll send you a Lane Bryant E-Gift card for your approved Savings on all qualifying purchases made the previous month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
All mailed claims must be sent and postmarked before the end of the month to receive an E-Gift card for those claims the next month (subject to verification of those rebate claims). For example, if you make a purchase and submit your Rebate Claim between January 1-31, your E-Gift card for that purchase will be issued on February 15th. If you make a purchase on February 1, your E-Gift card will be issued on March 15th.
As a Lane Bryant Premier Perks member, you automatically receive 10% Back on all qualifying purchases from Lane Bryant.
To earn 10% Back, simply make a qualifying purchase from Lane Bryant (includingLane BryantOutlet), either online, in-store, or over the phone. We’ll automatically add 10% of your purchase subtotal to your Lane Bryant Premier Perks Savings.
If the amount in your Savings is at least $5, we’ll send you an E-Gift card for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Back at Lane Bryant!
Please note that all purchases must be made directly from Lane Bryant to qualify for 10% Back. (For in-store and phone purchases, members may be required to provide email address, phone number, or other identifying information in connection with their purchase to receive this benefit.) Lane Bryant purchases made on third-party sites are not eligible for 10% Back.
After you make a purchase from Lane Bryant, we take 10% of your purchase subtotal and add it to your Lane Bryant Premier Perks Savings.
Your 10% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you an Lane Bryant E-Gift card for your total approved Savings on the 15th of every month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
Unlike your 10% Back benefit, Shipping Rebates on purchases from Lane Bryant are not automatically applied to your Savings. If you paid for shipping on a qualifying purchase from Lane Bryant, you must submit a Rebate Claim within sixty (60) days to get reimbursed for those charges, up to $10 per purchase.
To submit a Rebate Claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and, if approved, apply it to your Lane Bryant Premier Perks Savings.
These FAQs provide guidance on certain common questions about the Lane Bryant Premier Perks Program. For more detail, please review the How It Works page and, for complete terms and conditions that govern participation in the program, please see the Program Terms.
As a Lane Bryant Premier Perks member, you enjoy exclusive savings at Lane Bryant and 1,000+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
Interested in joining Lane Bryant Premier Perks? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at 844-770-0756 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your Lane Bryant Premier Perks membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at LaneBryantPremierPerks.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at 844-770-0756. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive an E-Gift card by email if you have at least $5 in your Savings. If you cancel your membership with less than $5 in your Savings, you’ll receive a check in the mail for that amount to the address associated with your membership at the time of cancellation.
The Marketplace includes 1,000+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates with your Lane Bryant Premier Perks membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Lane Bryant Premier Perks member, you can save up to $1,000 per 12-month membership period with 5% Back on your qualifying Marketplace purchases. Note that a maximum of one purchase per retailer per day is eligible for 5% Back. Here’s how:
Shop online through the Lane Bryant Premier Perks portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the Lane Bryant Premier Perks portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases (subject to the annual limit).
Shopping through the Lane Bryant Premier Perks Portal:
You can earn 5% Back on your in-store, online (not through the Lane Bryant Premier Perks portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a Rebate Claim to earn 5% Back. You can submit your Rebate Claim online from your Lane Bryant Premier Perks account or mail in your proof-of-purchase instead.
For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the "5% Back at Marketplace Retailers" section.
As a member, you can earn 5% Back on qualifying flight, hotel, and rental car reservations made through your Lane Bryant Premier Perks account.
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with (e.g., upon completion of your booked travel). Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer (and, if applicable, submit a timely qualifying rebate claim), we’ll add 5% Back to your Savings. You’ll receive a Lane Bryant E-Gift card for your total approved Savings on the 15th of every month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
5% Back is added to your Savings after you make an eligible Marketplace purchase (and, if applicable, submit a timely qualifying rebate claim). The 5% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can save up to $1,000 per 12-month membership period with 5% Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Back.
In addition, for any Marketplace purchase that requires submission of a Rebate Claim, your completed, qualifying claim must be submitted within sixty (60) days of purchase to be eligible.
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works and the Program Terms to learn more about your 5% Back benefit.
As a Lane Bryant Premier Perks member, you can submit Rebate Claims to get reimbursed for your qualifying Shipping and Return Shipping charges.
You can claim an unlimited number of Shipping and Return Shipping Rebates on purchases from Lane Bryant, up to $10 per purchase.
For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates, up to $10 per purchase. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Shipping and Return Shipping Rebates on purchases from Lane Bryant, up to $10 per purchase. As long as you provide valid proof-of-purchase with every Rebate Claim, you’ll receive a rebate for those shipping charges in the form of a Lane Bryant E-Gift card.
You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per purchase. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
All Rebate Claims must be submitted within 60 days of the original purchase in order to be eligible for reimbursement.
You can submit your Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works and the Program Terms to learn more about Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every Rebate Claim submitted. All proofs-of-purchase must be unaltered and include your name and billing address (as associated with your membership), as well as the purchase total, items purchased, and, if applicable, the shipping and handling charges paid.
Examples of valid proof-of-purchase include:
For online claims, you can email it to [email protected]. You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
Lane Bryant Premier Perks Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
All your Savings from Lane Bryant Premier Perks will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check on your Savings and the status of your claims by calling Customer Service at 844-770-0756.
On the 15th of every month, we’ll send you a Lane Bryant E-Gift card for your approved Savings on all qualifying purchases made the previous month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
All mailed claims must be sent and postmarked before the end of the month to receive an E-Gift card for those claims the next month. For example, if you make a purchase and submit your Rebate Claim between January 1-31, your E-Gift card for that purchase will be issued on February 15th. If you make a purchase on February 1, your E-Gift card will be issued on March 15th.
As a Lane Bryant Premier Perks member, you automatically receive 10% Back on all qualifying purchases from Lane Bryant.
To earn 10% Back, simply make a qualifying purchase from Lane Bryant (including Lane Bryant Outlet), either online, in-store, or over the phone. We’ll automatically add 10% of your purchase subtotal to your Lane Bryant Premier Perks Savings.
If the amount in your Savings is at least $5, we’ll send you an E-Gift card for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Back at Lane Bryant!
Please note that all purchases must be made directly from Lane Bryant to qualify for 10% Back. (For in-store and phone purchases, members may be required to provide email address, phone number, or other identifying information in connection with their purchase to receive this benefit.) Lane Bryant purchases made on third-party sites are not eligible for 10% Back.
After you make a purchase from Lane Bryant, we take 10% of your purchase subtotal and add it to your Lane Bryant Premier Perks Savings.
Your 10% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you a Lane Bryant E-Gift card for your total approved Savings on the 15th of every month. You must have at least $5 in your Savings to receive an E-Gift card at the time of your monthly payout. Any Savings under $5 will stay in your Savings until you reach the $5 threshold.
Unlike your 10% Back benefit, Shipping Rebates on purchases from Lane Bryant are not automatically applied to your Savings. If you paid for shipping on a qualifying purchase from Lane Bryant, you must submit a Rebate Claim within sixty (60) days to get reimbursed for those charges, up to $10 per purchase.
To submit a Rebate Claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and, if approved, apply it to your Lane Bryant Premier Perks Savings.
